Sara Chisholm

Senior Manager, Content and Communications

Chapter 1

Setting the stage: Being loved in 2023

Imagine walking into a store where every shelf is filled with products you love.

No more noise. No more digging through the clutter.

Now imagine this store is like a TARDIS—available whenever you’re ready to make a purchase.

That's the new age of commerce, where shopping funnels have evolved into tailored experiences that customers truly love.

What it means to be loved

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